Shipping, Returns, and FAQs
Thank you for shopping Alison Jacobson Jeweled. We put every effort into offering you quality merchandise from valued vendors that meet our quality standards. While we hope that you are happy with every order, our goal is to resolve any issues in a timely and efficient manner. Please refer to the information below, as well as our terms and conditions for returns.
ORDER PROCESSING- Please allow 1-2 business days for processing. In the case that your item is backordered or delayed, you will be notified by email.
SHIPPING- Shipping times may vary due to availability of merchandise, peak/holiday times. All shipping is from the US. Shipping rates are within the US. All orders are shipped USPS unless otherwise noted. Currently we are only accepting US orders.
RETURNS- regular priced items may be returned for a store credit only within 14 days of reciept provided that the item is in its original condition and packaging. Please email firstname.lastname@example.org for returns and exchanges. Purchases that are damaged may be accepted up to 30 days of reciept for replacement. All sale jewelry is FINAL SALE. No returns or exchanges will be accepted on sale items unless the item is defective/damaged upon reciept or otherwise noted. Return shipping costs are at the responsibility of the customer unless there is a defect upon reciept. Initial shipping charges are not refundable on returns/exchanges. Alison Jacobson Jeweled is not responsible for any items sent back that are lost in transit. When mailing a return, please use a mail carrier with package insurance and tracking. Returns/exchanges will be processed in the order they are recieved.
PRODUCT INFORMATION- Our jewelry is made of iron basedmetal which is lead/nickel free with tome plating unless noted otherwise. Some pieces are Stainless Steel, Gold Vermeil or Sterling Silver which can be sterling silver or gold fill (14k or 18k).
PRODUCT CARE- Please avoid exposure to water and liquid jewelry cleaning products. We recommend removing jewelry before showering and any activities involving water.
Sulfur and other airborne chemicals are the main cause of tarning. Fashion jewelry tarnishes when exposed to oils and acids which can be transferred from skin. If left our in the open, jewelry may tarnish faster. We recommend storing it in a closed container or pouch. Minor tarnishes can be buffed out with a poishing cloth. For best results, gently wipe each piece after you take it off to remove excessive moisture and oils that may have transferred from skin.